Refund & cancellation policy

Cancelling a membership

Your membership starts once it is activated, that is, once your payment is confirmed. To cancel it before you use it, contact us and we will refund you. Once you start using it, it is not refundable, but you can ask us to freeze it for some days (travel, injury) and those days are added at the end.

Problems

If something is wrong with the service, contact us and we will fix it or refund you, depending on the case.

Refunds

We refund you within 3 working days of approving the refund, the same way you paid.

Card payments go back to the same card through the payment company; your bank usually takes 7–14 working days to show it. Cash payments are refunded in cash or by transfer, as you prefer. If you were charged for an order that had already been cancelled (for example, a payment that arrived after the online payment window closed), we refund it in full.